In 2024, Bangalore stands out as a hub for BPO (Business Process Outsourcing) companies in India. It attracts both multinational giants and homegrown firms, all offering a diverse range of BPO services. With its skilled workforce and cost-effective business environment, Bangalore is the best city for job seekers in the BPO industry. It’s a prime location for establishing or expanding a BPO enterprise.
Top BPO Companies in Bangalore on Basis of Employees
In this article, we will explore the top 10 BPO companies in Bangalore for 2024 based on employee counts and highlight the services they offer. Our list is curated using data from reputable sources like AmbitionBox, Clutch.co, and the official websites of these companies.
1. Capgemini
- About: Capgemini has been considered a global leader working in outsourcing and technology. With a global presence across 13 locations and a workforce exceeding 185,000 professionals in India, Capgemini counts more than 60,000 professionals, especially in Bangalore. Due to its major capabilities which combine technological innovation with industry, it is considered a leader in the BPO industry in Bangalore.
- Services: Capgemini mainly offers cybersecurity, enterprise management, intelligent industry, data and artificial intelligence, and also sustainability.
2. Teleperformance
- About: Teleperformance is a leading provider of global customer experience (CX) solutions and services. Operating in over 80 countries with an employee base surpassing 380,000, Teleperformance has over 20,000 professionals stationed in Bangalore.
- Services: Teleperformance specializes in various CX services, including customer support, technical assistance, and sales support. They are at the forefront of digital CX solutions, employing AI and chatbots.
3. Hinduja Global Solutions (HGS)
- About: Hinduja Global Solutions (HGS) is a prominent provider of global business process management (BPM) services and solutions. Operating in 11 countries with over 40,000 employees, HGS commands a workforce of more than 15,000 in Bangalore.
- Services: HGS delivers a comprehensive suite of BPM services, including customer support, back-office processing, and IT assistance. Their digital BPM solutions encompass AI and robotics process automation (RPA).
4. First Source
- About: First Source is a critical player in global business process management (BPM) services and solutions. With a presence in more than 20 countries and a workforce exceeding 50,000 employees, First Source employs over 15,000 individuals in Bangalore.
- Services: First Source offers a broad spectrum of BPM services, encompassing customer support, back-office processing, and IT support. They also deploy digital BPM solutions, including AI and RPA.
5. Genpact
- About: Genpact is a global business process management and digital transformation services leader. With operations spanning across multiple countries, Genpact boasts an extensive workforce. In Bangalore alone, they employ over 12,000 professionals.
- Services: Genpact provides various business process management services, including finance and accounting, procurement, supply chain, and customer service. They leverage advanced technologies like AI and analytics to enhance operational efficiency.
6. Concentrix Corporation
- About: Concentrix Corporation is a global leader in customer experience (CX) solutions and technology. With a presence in over 40 countries and a workforce exceeding 250,000 employees, Concentrix boasts over 10,000 dedicated professionals in Bangalore.
- Services: Concentrix offers an extensive array of BPO services, ranging from customer support to technical assistance. Additionally, they provide cutting-edge digital CX solutions, including artificial intelligence (AI) and chatbots.
7. IBM Global Process Services
- About: IBM Global Process Services, a significant division of IBM, specializes in the BPO industry in Bangalore. It offers front and back-office services to assist businesses in managing their operations more effectively. Over 10,000 professionals are employed, primarily in Bangalore, and there are more than 130,000 employees across India.
- Services: Digital manufacturing, HR outsourcing, cybersecurity, business process outsourcing, and intellectual robotization are just a many of the services offered by IBM Global Process Services.
8. Infosys BPO
- About: In the BPO sector, Infosys BPO is regarded as a prominent player on a worldwide scale. With operations in other nations and more than 150,000 workers in India, Infosys BPO employs more than 10,000 people in Bangalore.
- Services: Infosys BPO provides services ranging from commercial transformation to digital business, including finance and account, legal process outsourcing, and human resources outsourcing.
9. Startek
- About: Startek is a global leader in customer experience (CX) solutions and services. With operations in over 25 countries and a workforce of 50,000 professionals, Startek counts more than 10,000 workers in Bangalore.
- Services: Startek provides extensive CX services, from customer assistance to technical and sales support. Their digital CX solutions feature AI and chatbots.
10. Sutherland Global Services
- About: Sutherland Global Services is a prominent provider of customer engagement and business process outsourcing solutions. With a global presence and over 120,000 employees worldwide, Sutherland is a significant player in Bangalore’s BPO landscape, with approximately 8,000 employees.
- Services: Sutherland offers customer-centric services, including customer support, technical assistance, and sales support. They are known for their commitment to delivering exceptional customer experiences and have incorporated automation and AI technologies into their operations.
Other Top BPO Companies in Bangalore:
- WNS
- Cargill Business Services
- Gallagher Service Center
- Huber Employee Experience
- Q-DAT IT Solutions
- ROORA ML PRIVATE LIMITED
- Infosys BPM Limited
- Conduent
- Datascribe LPO
- Westshore BPO Pvt Ltd
Why Consider a Career in a BPO Company in Bangalore?
There are compelling reasons to explore a career in a BPO company in Bangalore:
- Competitive Salaries and Benefits: BPO companies in Bangalore offer attractive compensation packages, making it one of the highest paying job sectors in the city, especially for experienced professionals.
- Job Security: The high demand for BPO services in Bangalore ensures many job opportunities, even for newcomers to the industry.
- Career Advancement: BPO companies provide diverse avenues for career growth, allowing individuals to climb the ladder from customer service to management positions.
- Multicultural Work Environment: Bangalore’s BPO firms foster a richly diverse work environment, providing valuable opportunities to learn about different cultures and form global connections.
Conclusion
We have carefully curated this list of the top 10 BPO companies in Bangalore by conducting thorough research across various websites. Additionally, we ensured that the information gathered is up-to-date, aligning with the latest developments as per the official websites of these companies, which have been recently updated for the year 2024.
Our commitment to accuracy and reliability in compiling this list aims to provide you with current and reliable insights into the leading BPO companies in Bangalore. Whether you are a job seeker, investor, or industry enthusiast, this curated list serves as a valuable resource to stay informed about the prominent players shaping the BPO landscape in the vibrant city of Bangalore.
Bangalore emerges as an ideal destination for launching or advancing a career in the BPO sector. The city hosts an array of BPO companies that offer comprehensive services and competitive benefits. If you seek a stable and rewarding career, explore how to get a BPO job in Bangalore. Consider joining a BPO company in Bangalore, and you could find yourself in one of the highest-paying jobs in the city. Explore the leading firms’ job openings via the links provided, and embark on an exciting journey in customer experience and business process management.
