Over the past few years, Mysore has quietly transformed into a rising hub for BPO (Business Process Outsourcing) services in India. Once primarily known for its heritage and palaces, this charming city is now home to some prominent BPO companies that are driving business growth locally and globally. But what makes Mysore such a desirable destination for outsourcing? And which companies are leading the charge?
In this blog post, we dive into the world of BPO in Mysore—highlighting the reputed players, exploring why businesses are investing in the city, and shedding light on the latest industry trends that are shaping the future.
Why Mysore Is Emerging as a BPO Hotspot
Before we dive into the best BPO companies, it helps to understand what makes Mysore attractive for outsourcing operations. While Bengaluru continues to be the IT capital of India, nearby Mysore is stepping up as a quieter, cost-effective alternative.
- Cost Advantage: Office spaces and labor costs in Mysore are significantly lower than in bigger cities like Bengaluru or Chennai.
- Skilled Talent Pool: With reputed institutions like the University of Mysore and NIE (National Institute of Engineering), the city produces a steady stream of young, job-ready professionals.
- Quality of Life: Mysore offers a better work-life balance with less traffic, cleaner air, and a relatively peaceful life.
- Supportive Infrastructure: The Karnataka government has been actively supporting IT and BPO investments in Tier-2 cities through incentives and infrastructure development.
Best BPO Companies in Mysore Boosting Local Economy
Several well-established and emerging BPO companies have set up operations in Mysore. Here’s a look at some of the reputed players making a mark:
1. Infosys BPO
Infosys, one of India’s biggest IT firms, has a thriving BPO division with a major presence in Mysore. Their spectacular campus near Hunsur Road is not just iconic but also efficient in handling back-office operations across finance, customer support, HR, and more. With Infosys’s emphasis on employee training and automation, this BPO is a model of operational excellence. If you’re preparing for an interview, check out our list of Infosys BPO interview questions and answers.
2. Wipro BPO
Wipro, another tech giant, runs BPO services out of Mysore—predominantly for IT support and remote infrastructure management for global clients. Their Mysore operation plays a critical role in ensuring 24/7 service continuity for multinational businesses. You can explore Wipro BPO interview questions and answers to better prepare if you’re planning to apply.
3. Excelsoft Technologies
A Mysore-based company with a global footprint, Excelsoft specializes in e-learning solutions. Their BPO arm focuses on content development, LMS (Learning Management System) support, and online assessment services. They serve clients in Europe, North America, and Southeast Asia.
4. SPI Technologies (now Straive)
Straive has been delivering knowledge process outsourcing (KPO) services in publishing and education sectors. Their Mysore center handles data curation, content enrichment, and editorial support for leading global publishers.
5. Omega Healthcare
Omega Healthcare runs BPO services related to medical billing, coding, and revenue cycle management. Mysore hosts one of its centers, processing healthcare data for US-based hospitals and clinics. This makes Omega a key player in health-focused outsourcing.
6. Infosys BPM’s New Initiatives
Recently, Infosys BPM introduced AI-driven tools in its Mysore operations to improve efficiency in routine tasks. They’ve also set up pilot projects around generative AI support for customer service—an exciting trend that’s quickly becoming an industry benchmark.
How BPO Companies are Transforming the Local Job Market
BPO companies are a major employer in Mysore, offering opportunities across domains—customer service, tech support, content management, data processing, and more. What’s great is that these jobs aren’t just for IT graduates. People with diverse educational backgrounds can step into rewarding careers with structured training programs and career paths. If you’re wondering how to get started, here’s a quick guide on how to get a BPO job.
A friend of mine, Priya, graduated with a degree in Arts and was unsure about career options. She joined a BPO firm in Mysore as a voice process executive. Within two years, she was promoted to a team lead position. Stories like hers are increasingly common in the city’s BPO sector.
Latest Trends Shaping Mysore’s BPO Sector in 2025
The BPO landscape is evolving rapidly in Mysore, adapting to new technologies and global needs. Here are some key trends happening right now:
- AI and Automation: Several BPOs in Mysore are investing in AI technologies such as chatbots and robotic process automation (RPA) to handle repetitive tasks, allowing staff to focus on problem-solving work.
- Work-from-Anywhere Models: Post-COVID, many BPOs have adopted hybrid or fully remote models, giving employees more flexibility and companies access to a broader talent pool.
- Focus on Vertical Expertise: There’s a growing demand for sector-specific BPO services—especially in healthcare, education, and legal sectors.
- Analytics-Driven Insights: Companies are using data analytics to measure performance, customer satisfaction, and optimize workflows in real-time.
Real-Time Data You Should Know
According to a report by NASSCOM (2023), Tier-2 cities like Mysore are witnessing a 20% year-on-year growth in BPO service revenues. Moreover, Karnataka’s IT policy targets an additional 40,000 jobs in Mysore’s IT-BPO sector by 2026, supported by training programs and infrastructure upgrades.
In 2025 alone, new startups focused on AI-backed outsourcing solutions have received seed investments in Mysore—indicating a growing investor interest in the region.
Final Thoughts
Mysore may have started as a city of royalty and tradition, but it’s quickly turning into a city of opportunity and innovation. Driven by passionate professionals, supportive infrastructure, and cutting-edge technologies, BPO companies here are not just assisting global firms—they’re fueling the city’s economic growth.
If you’re a business looking for reliable outsourcing partners or a job seeker exploring career options, Mysore’s BPO sector is certainly worth a closer look.
So, what do you think? Could India’s next big outsourcing revolution be quietly happening in Mysore? Let us know in the comments below!
