Are you planning to apply for a non voice process job at Tech Mahindra? Thinking about applying for Tech Mahindra’s non voice roles? Our Tech Mahindra Non Voice Process Guide and Interview Questions will walk you through everything you need to know. With digital customer service and back-office operations on the rise, non voice jobs are more in demand than ever.
In this guide, we’ll walk you through everything you need to know about the Tech Mahindra non voice process, what to expect from the interview, and the best ways to prepare. We’ve also answered the most frequently asked interview questions to help you succeed.
Let’s dive in!
What is Tech Mahindra’s Non Voice Process?
Tech Mahindra’s non voice process refers to roles in their BPO (Business Process Outsourcing) division that do not involve speaking with customers over the phone. Instead, employees handle tasks via chat, email, or backend support systems.
These roles are perfect for people who are good at written communication, detail-oriented, and prefer working behind the scenes rather than on calls.
Common Roles in Non Voice Process
- Customer support (email/chat-based)
- Data entry and processing
- Technical support (chat/email)
- Transaction processing
- Back-office documentation
Most of these roles support global clients, which means you may work during night shifts or follow international time zones.
Why Choose a Non Voice Job at Tech Mahindra?
Wondering why so many candidates aim for Tech Mahindra’s non voice roles? Here are some solid reasons:
- Stable career with growth opportunities.
- Exposure to global clients.
- Good work-life balance (especially for backend and documentation profiles).
- Training programs help you advance in your career.
Tech Mahindra is continuously adapting to new technologies like RPA (Robotic Process Automation) and AI-driven service desks. So, it’s a great place to learn and grow even in non-technical roles.
Eligibility Criteria for Non Voice Process
While the eligibility may vary by specific project or client, here’s what Tech Mahindra generally looks for in non voice applicants:
- A bachelor’s degree in any discipline (B.Com, B.A., B.Sc., BBA, etc.)
- Basic computer knowledge and typing skills
- Good written English communication
- Ability to work in shifts
- Attention to detail
Freshers are welcome for many non voice roles, although a few positions may prefer candidates with 6 months to 1 year of experience.
Interview Process for Tech Mahindra Non Voice Roles
The interview process is not too difficult, but preparation is key. Generally, the hiring process goes through the following stages:
1. Online Application
You can either apply through Tech Mahindra’s official career portal or job platforms like Naukri and LinkedIn.
2. Aptitude & English Assessment
You’ll be tested on:
- Basic mathematics and logical reasoning
- Grammar and sentence structure
- Reading comprehension
Tip: Practice sample aptitude tests and grammar quizzes online before appearing.
3. Typing Test
Since most non voice roles involve typing emails or entering data, you must pass a typing speed test. Aim for at least 30–35 words per minute with 90% accuracy.
4. HR and Operations Interview
This is where most of the action happens. They’ll ask questions to test your communication skills, attitude, and problem-solving ability.
Let’s look at some sample questions and how to answer them.
Common Tech Mahindra Non Voice Interview Questions (With Answers)
Q1: Tell me about yourself.
Sample Answer:
“I’m a recent BBA graduate with strong typing skills and a keen eye for detail. I’ve always enjoyed communicating in written form and solving problems logically. I believe my patience and composure make me a good fit for non voice roles, and I’m excited to start my career with a reputed company like Tech Mahindra.”
Q2: Why do you want to work in a non voice process?
Sample Answer:
“I’m more comfortable handling written communication and prefer solving customer issues via email or chat over making phone calls. I also enjoy doing tasks that require attention to detail, like data management or transactional processing.”
Q3: How do you handle pressure or strict deadlines?
Sample Answer:
“I usually break the task into smaller parts and prioritize the most urgent ones first. I find that keeping a checklist and using productivity tools help me stay focused and calm under pressure.”
Q4: What would you do if you received an email from an angry customer?
Sample Answer:
“First, I would read the email carefully to understand their issue. I believe it’s important to apologize politely, acknowledge their frustration, and assure them that I will resolve the problem as quickly as possible. Staying composed and professional is key.”
Q5: Do you have experience using any CRM or ticketing tools?
Sample Answer:
“While I haven’t used a specific CRM tool in a job, I have trained myself on platforms like Zendesk and Freshdesk. I understand how to raise tickets, assign them to different departments, and update the status accordingly.”
Tips to Prepare for the Interview
- Practice your typing speed daily. Use free tools like TypingTest.com.
- Work on your grammar and vocabulary. Read and write regularly.
- Review basic aptitude and logic questions online.
- Stay calm and confident in your responses. Practice mock interviews with a friend.
- Dress professionally for virtual or in-person interviews.
What’s New in 2025? Recent Developments at Tech Mahindra
Tech Mahindra is embracing digital transformation more than ever. Here are a few trends shaping their non voice roles in 2024:
- Use of AI-Powered Chatbots: Non voice agents now often work alongside AI tools like bots that handle basic queries.
- Focus on Automation: RPA is being used to automate repetitive backend tasks, so roles now require basic understanding of automation tools.
- Upskilling Initiatives: Tech Mahindra has launched internal training platforms to help employees learn data analytics, Excel, and even cloud-related tools.
- Hybrid Work Models: Many non voice jobs now offer a mix of work-from-home and in-office arrangements.
Conclusion
Landing a non voice process job at Tech Mahindra is a fantastic starting point, especially if you’re looking for a stable IT/BPO career without having to be on phone calls all day. With the right preparation for the interview and tests, you can easily get through the selection process.
Remember, communication isn’t just about talking – clear and polite written communication is just as important. Focus on that, and you’ll already be ahead of many applicants.
Whether you’re a fresher exploring your first job or someone looking to switch to a more behind-the-scenes role, Tech Mahindra’s non voice process could be the opportunity you’ve been waiting for.
Good luck! Ready to apply? Start practicing your typing today and prepare for that interview with the tips we’ve covered.
For more sample interview questions, check out this detailed guide on Tech Mahindra BPO interview questions and answers.
Have you interviewed at Tech Mahindra recently? Share your experience in the comments to help others on their journey!
