BPO (Business Process Outsourcing) is among the tremendously growing industries throughout the world. Alongside, it has created dozens of new job opportunities for job seekers, especially for fresh graduates. BPO […]
HR managers deal with a lot of complex tasks daily. Their work usually includes handling recruitment, screening resumes, preparing job descriptions, scheduling interviews, and more. But due to the increasing […]
For businesses, handling employee records efficiently is necessary. Efficient handling helps them protect and manage employee-related information easily. When things are managed, decision-making also becomes easier. However, handling employee records […]
Have you ever walked out of a store or ended a call with customer service thinking, “Wow, that was great”? Or maybe the exact opposite—you felt ignored or frustrated? That […]
Have you ever considered relocating within your current company? Maybe you’re looking for new challenges, want to move closer to family, or just need a change of scenery. Whatever your […]
Need to use a parking lot for your event or project, but not sure how to ask for permission? You’re not alone. Whether it’s for a weekend fundraiser, food truck […]
Working from home has become more common than ever, and chances are, you might need to ask your manager for a remote work day. But how do you do it […]
Thinking about asking your employer for a retention bonus? You’re not alone. Many professionals face situations where staying put can feel hard—especially when new opportunities or challenging changes make other […]
Need to take some time off from work but unsure how to ask your boss? Whether it’s a family emergency, a planned vacation, or just a personal day, knowing how […]
When a customer calls your support line, they aren’t just looking for help — they’re expecting speed, clarity, and care, all at once. This is where Average Handle Time (AHT) […]
Behind every overdue invoice is a story—and the Collection Process in BPO is how smart businesses turn missed payments into maintained relationships. In this guide, we’ll explore how this crucial […]
Inbound Call Auxiliary Time is more than just “non-call work” — it’s a pivotal metric that reveals how well agents balance productivity, rest, and preparation in high-volume call centers. In […]
So, you’ve wrapped up something important—a course, an internship, a freelance gig, or even a big construction project. First of all, congratulations! That’s no small feat. Now comes the often-overlooked […]
Feeling like you’re ready to move up in your company? You’re not alone. Many people work hard, gain experience, and develop new skills hoping to climb the career ladder. But […]
If you’ve ever needed to schedule a meeting with a colleague, manager, or potential client, you know that writing the perfect meeting request email can feel a little intimidating. Maybe […]
Have you ever called a customer support line, only to be passed from one department to another, repeating your issue each time? It’s frustrating, right? Now flip the script—imagine calling […]
Customers expect quick, friendly, and efficient service — especially when contacting a Business Process Outsourcing (BPO) company. But meeting these expectations isn’t always easy! If you’re running or managing a […]
In the competitive world of Business Process Outsourcing (BPO), attracting clients is essential for success. India has been a hub for BPO services for many years. Still, with increasing global […]
