When you hear “BPO” or Business Process Outsourcing, the Philippines probably comes to mind — and for good reason. Over the past two decades, the Philippines has established itself as one of the top global destinations for outsourcing. With a skilled English-speaking workforce, a strong affinity to Western culture, and a reputation for top-notch customer service, it’s no surprise global brands are turning to Philippine-based BPO companies to meet their business needs.
In this article, we’ll take a closer look at some of the top BPO companies in the Philippines that are making a mark globally. Whether you’re a business owner looking to outsource or simply curious about the outsourcing industry, this list will give you a good sense of the major players leading the way.
Why the Philippines is a BPO Powerhouse
Before we dive into the companies, let’s quickly understand why the Philippines has become such a hot spot for outsourcing.
- Excellent English Proficiency: The Philippines ranks high globally for English fluency, making communication seamless.
- Cultural Compatibility: Filipinos are known for being warm, hospitable, and adaptable—key traits for customer service and support roles.
- Cost-Effective Solutions: Businesses can cut costs significantly without compromising quality by outsourcing to the Philippines.
- Skilled Workforce: The country produces thousands of college graduates every year, many trained in IT, healthcare, finance, and communication.
Now let’s meet the top BPO companies that are helping global businesses grow while driving the Philippine economy forward.
Top BPO Companies in the Philippines
1. Accenture
If you ask anyone in the outsourcing industry about leaders in the Filipino BPO scene, Accenture will likely be the first name mentioned. This global giant has a huge presence in the Philippines, employing tens of thousands across several cities.
Accenture provides a wide range of services, including IT outsourcing, cloud computing, analytics, and customer support. Its commitment to innovation and digital transformation continues to set it apart from the competition.
2. Teleperformance Philippines
Founded in France, Teleperformance has become a global customer experience leader — and its operations in the Philippines are a big part of that success. With over 80,000 employees in the country, Teleperformance serves businesses in industries like tech, finance, healthcare, and retail.
What’s impressive is how the company blends technology with human interaction, offering services like AI-powered chatbots alongside traditional call center support.
3. Concentrix
Concentrix is another heavy hitter based in the U.S. but operating extensively in the Philippines. Known for its data-driven approach, the company offers services such as customer engagement, sales support, and digital services.
With offices in Manila, Cebu, and other regional cities, Concentrix plays a key role in providing job opportunities across the country.
4. Alorica
Want a great example of world-class customer care? Look no further than Alorica. This California-based BPO firm has a massive workforce in the Philippines that manages customer service for well-known brands in retail, telecom, and more.
Alorica stands out for its focus on creating a fun, engaging work culture — something Filipino professionals appreciate and thrive in.
5. Sitel Philippines
Sitel might not be as instantly recognizable as some others, but it’s a major player nonetheless. With multiple offices (called Sitel MAXhubs) across cities like Baguio, Tarlac, and Palawan, it’s bringing opportunities to more rural areas, not just big urban centers.
They specialize in customer experience management and technical support, emphasizing employee involvement and development at all levels.
6. IBM Solutions Delivery, Inc. (Philippines)
IBM doesn’t just produce top-notch technology; it also runs some of the most advanced outsourced solutions in the world. Their branch in the Philippines focuses on IT services, data analytics, and business process services.
IBM is known for handling complex, high-level projects — ideal for businesses looking for more than just customer service. It’s a tech-first company that brings innovation into every process.
7. TaskUs
A BPO company with a younger, cooler vibe, TaskUs is making waves in both tech and customer support. With clients like Uber and Canva, they pride themselves on helping “ridiculously good” people support fast-growing companies.
TaskUs is not your traditional call center. Their emphasis on creativity, mental wellness, and unconventional office spaces shows how BPOs are evolving with the times.
8. 24-7 Intouch
As its name suggests, 24-7 Intouch offers around-the-clock customer support. Partnering with brands in e-commerce, retail, and technology, their teams in the Philippines handle voice, chat, email — you name it.
Their mission? Combine human touch with smart technology to deliver seamless customer experiences.
9. Foundever™ (Formerly Sykes)
You might remember Sykes — one of the first BPOs to set up shop in the Philippines in the 1990s. Now rebranded as Foundever™, the company still plays a significant role in the local BPO landscape.
With decades of experience and thousands of employees in the country, Foundever focuses on high-quality service and adaptability in a fast-changing market.
10. ePerformax
ePerformax is a Filipino-grown company with a strong niche: providing customer engagement and support to U.S.-based businesses. Their experience handling American clients helps them tailor services with precision.
One thing that sets them apart is their training programs, aimed at helping employees grow into leaders within the outsourcing industry.
Small But Mighty: Rising Stars in the BPO Scene
While the names above dominate the industry, many small-to-mid-size BPO companies in the Philippines are quietly doing incredible work.
- Cloudstaff – Offers virtual staffing solutions across finance, marketing, and development.
- Six Eleven Global Services – Homegrown in Davao, they provide tailored customer and tech support.
- Booth and Partners – Helps startups and SMEs outsource with transparency and quality.
These companies might not have tens of thousands of employees, but they focus on personalized service and flexibility — something many businesses today are looking for. Many professionals are eyeing roles in these rising BPO firms. Here’s a handy list of BPO interview questions and answers to get you ready.
So, Should You Consider Outsourcing to the Philippines?
If you’re still wondering whether outsourcing to the Philippines is right for your business, ask yourself:
- Do you need reliable, skilled support for back-office or customer-facing roles?
- Would cutting operational costs help your business grow?
- Are you looking to scale quickly without compromising quality?
If the answer is yes, then partnering with a reliable BPO company in the Philippines could be a smart move. Whether you go for an industry giant like Accenture or a rising star like Cloudstaff, the key lies in finding the right fit for your business needs.
Wrapping Up
The BPO industry in the Philippines isn’t just about taking calls anymore. It’s evolved into a full-fledged support system that helps businesses run more efficiently, serve customers better, and grow faster. From traditional call centers to high-end IT services, the country offers a wide range of outsourcing solutions — all backed by passionate, skilled professionals.
So if you’re looking to plug into a network of talent, efficiency, and global competitiveness, the Philippines might just be your next best partner.
Who knows? The team helping your business scale to new heights might just be sitting on the other side of the world — in a bustling office in Manila or Cebu, working hard to make your customer experience world-class.
