if you’re looking to start a career in the Business Process Outsourcing (BPO) industry, especially in a non voice role, Hyderabad is one of the best cities in India to explore. In 2025, the city continues to establish itself as a hub for global outsourcing, particularly for non voice BPO companies. These roles are gaining popularity due to their flexibility, minimal verbal communication, and work-from-home opportunities.
But with so many companies out there, how do you find the best ones? Don’t worry—we’ve done the research for you.
In this blog post, we’ll walk you through the top non voice BPO companies in Hyderabad for 2025, the kind of roles you can expect, and what makes these companies great choices for your career growth.
What is a Non Voice BPO Role?
Before we dive into company names, let’s quickly understand what non voice BPO means.
A non voice BPO job typically involves tasks that don’t require speaking with customers. Instead, you’ll handle communication through emails, chat, or data entry systems.
Common Non Voice BPO Tasks Include:
- Data entry and processing
- Email and chat support
- Back-office operations
- Document verification
- Transcription services
These roles are perfect for individuals who prefer a quieter workspace or aren’t comfortable with constant verbal communication.
Why Choose Hyderabad for Non Voice BPO Jobs?
Hyderabad has evolved into a major IT and BPO destination over the last decade. The city offers a mix of global outsourcing companies, startups, and established Indian firms—all offering lucrative non voice BPO positions.
Here are a few reasons why Hyderabad is a hotspot for BPO careers:
- Global presence: Companies like Genpact, Wipro, and Tech Mahindra call Hyderabad home.
- Educated talent pool: With several top universities, the city produces thousands of job-ready graduates each year.
- Cost-effective living: Compared to cities like Bengaluru or Mumbai, living in Hyderabad is more affordable.
- Accessible tech infrastructure: Excellent transport options, coworking spaces, and 24/7 office hubs.
Top Non Voice BPO Companies in Hyderabad (2025)
Let’s look at some of the best names in the industry offering promising non voice BPO opportunities in Hyderabad.
1. Genpact
Genpact remains a leader in the BPO space, with a solid reputation for offering non voice roles in data management, content moderation, and finance back-end services.
Why it’s great:
- Comprehensive training programs
- Work-from-home options
- Strong company culture
Did you know? Genpact now uses AI-powered tools for data validation, significantly improving accuracy and speed.
2. Cognizant
Cognizant’s Hyderabad office continues to grow, especially in healthcare and IT-related non voice services. They frequently hire for positions like process executives, data specialists, and claim processors.
Perks include:
- Healthcare benefits
- Flexible schedules
- Performance-based incentives
If you’re preparing for Cognizant’s hiring process, check out our interview prep: Cognizant BPO Interview Questions & Answers.
3. Tech Mahindra
Known for its tech-driven outsourcing solutions, Tech Mahindra recruits individuals for chat support, backend development, and knowledge processing services.
In 2025, the company has expanded its non voice teams to support:
- Retail tech operations
- eCommerce customer support via chat
- Digital document verification
If you’re preparing for Tech Mahindra’s recruitment process, check out our list of Tech Mahindra BPO interview questions and answers.
4. Amazon Development Centre
Surprisingly to some, Amazon is also one of the biggest non voice BPO employers in Hyderabad. Its customer service and logistics teams hire for chat and email support roles.
Why applicants love Amazon:
- Attractive salaries
- Opportunity to work with cutting-edge tools
- Internal job mobility
Amazon recently introduced enhanced voice and chat AI assistance for agents, reducing manual effort and improving efficiency.
5. WNS Global Services
WNS offers specialized non voice services in areas like finance, healthcare, and insurance. It’s a fantastic place for individuals looking to explore industry-specific back office work.
Highlights:
- Process improvement training
- Client-facing exposure through digital tools
- Many entry-level openings
Want to crack your WNS interview? Here’s a helpful guide on WNS interview questions and answers.
6. HGS (Hinduja Global Solutions)
HGS focuses on offering personalized client support through non voice channels like chat and case management systems.
In 2025, they’re particularly focused on:
- Healthcare support outsourcing
- AI-enhanced customer interface tools
- Remote work enablement
7. Infosys BPM
Infosys BPM has carved a niche for itself in knowledge-based non voice tasks like report generation, data auditing, and quantitative research.
Why join Infosys BPM?
- Well-structured career progression
- Opportunities to upskill in analytics
- Great mentorship programs
Before applying, take a look at some Infosys BPO interview questions to get an idea of what to expect.
Tips for Landing a Job in Non Voice BPO in Hyderabad
Knowing which companies to target is half the battle. The next step is preparing properly to land a role.
What Skills Do You Need?
- Strong typing speed and accuracy
- Basic computer knowledge—Excel, Word, and handling CRM tools
- Good written communication skills
- Problem-solving attitude
Some companies also train you, so don’t worry if you’re starting fresh.
How to Apply?
Most of these companies have active career pages. You can also find openings on platforms like:
- Naukri.com
- Indeed
- Freshersworld
Attend virtual job fairs and stay connected with recruiters on professional networks. Remember to tailor your resume to include relevant keywords like “data entry,” “chat support,” and “email processing.”
Future of Non Voice BPO in Hyderabad
The non voice BPO sector is quickly evolving. With companies integrating Artificial Intelligence (AI) and Robotic Process Automation (RPA), repetitive tasks are becoming smarter and faster. But that doesn’t mean jobs are going away—it just means employees will need to upskill and adapt.
In Hyderabad, we’ve seen a 25% year-on-year increase in demand for non voice BPO professionals, according to a recent report by Nasscom. Many startups now prefer outsourcing back-office functions to affordable cities like Hyderabad instead of metro hubs.
Wrapping Up: Which Company is Right for You?
Choosing the right company depends on your interests and long-term goals. Want to work in eCommerce? Amazon might suit you best. Prefer IT-enabled finance operations? Try Infosys or Genpact.
Whichever direction you take, non voice BPO companies in Hyderabad offer stable careers, entry-level opportunities for freshers, and promotions if you stick around and skill up.
So, are you ready to make your move?
Start applying today and take that first step toward shaping your future with a non voice BPO role in Hyderabad.
Tip: Bookmark this blog so you can return to the list whenever you’re ready.
Good luck!
