Vizag, also known as Vishakhapatnam, is famous for its peaceful beaches and steel plants. Today, it’s also carving a name for itself in the outsourcing world, with some of the top BPO companies in Vizag driving this growth. The city has quickly become a strong player in India’s outsourcing sector, thanks to its modern infrastructure, skilled talent pool, and supportive government policies. From customer service to backend operations, these BPOs are helping both national and international businesses thrive.
Here is a handpicked list of the top BPO companies in Vizag that are making waves, whether you’re a firm looking for outsourcing solutions or a job seeker exploring career opportunities.
BPO Companies in Vizag
Following are the top companies in Vizag leading the BPO landscape:
1. WNS Global Services
Key Services:
- Finance & Accounting
- Customer Support
- Research & Analytics
- Healthcare Management
Why Choose Them:
WNS Global has a very solid global presence and the Vizag center is known for delivering high-quality business process management services. They cater to industries like banking, insurance, and travel — making them one of the best BPO firms in Vizag.
Notable Clients:
WNS works with Fortune 500 companies across various sectors, especially finance and healthcare.
If you’re preparing to join WNS, you might find this guide on WNS interview questions and answers helpful.
2. Sutherland Global Services
Key Services:
- Customer Experience Management
- Business Process Transformation
- Data Analytics
Why Choose Them:
With modern offices and an employee-first culture, Sutherland is a preferred employer in Vizag. Their tech-driven approach and emphasis on AI make them a standout among outsourcing companies in Vizag.
Notable Clients:
Sutherland serves major clients in telecom, banking, and retail sectors.
Candidates interested in Sutherland can check out these Sutherland interview questions and answers to get interview-ready.
3. Concentrix
Key Services:
- Tech Support
- Customer Service
- Process Optimization
Why Choose Them:
The company focuses on exceptional customer engagement through data, innovation, and analytics. The center is regarded for employee training and varied service offering.
Notable Achievements:
They’ve consistently ranked among the top customer engagement companies in the world.
For those aiming to work at Concentrix, here’s a resource on Concentrix interview questions and answers that could give you an edge.
4. Tech Mahindra BPO
Key Services:
- IT-enabled services
- Customer Lifecycle Management
- Digital Transformation
Why Choose Them:
Backed by the Mahindra Group, this BPO giant offers scalable and tech-enabled outsourcing services. They bring in customized solutions and digital platforms to serve telecom, healthcare, and e-commerce clients.
Notable Clients:
Tech Mahindra supports several global telecom operators and IT firms.
Job seekers considering Tech Mahindra can go through these Tech Mahindra BPO interview questions and answers to prepare effectively.
5. Patra India BPO Services
Key Services:
- Insurance Processing
- Document Management
- Data Entry & Verification
Why Choose Them:
Specializing in the insurance industry, Patra offers niche services and has gained a solid reputation for their work accuracy and compliance-focused methods. Operating out of Vizag, they’ve become a go-to for insurance-related BPO services.
Notable Achievements:
Strong presence in the US market and recognized for ISO-certified processes.
6. Varma IT Services
Key Services:
- Lead Generation
- Email & Chat Support
- Sales Support
Why Choose Them:
One of the fast-growing homegrown BPOs in Vizag, Varma IT Services focuses on small and mid-sized businesses. They provide cost-effective yet efficient outsourcing solutions, making them a favorite among startups.
7. Patra Corp
Key Services:
- Back-office & Support Functions
- Insurance Claims Processing
- Compliance & Risk Services
Why Choose Them:
Though closely related to Patra India, Patra Corp delivers an expanded suite of insurance processing solutions. Their Vizag center is a critical delivery node that handles complex insurance workflows with accuracy.
8. Elico Healthcare Services
Key Services:
- Revenue Cycle Management
- Medical Coding & Billing
- Healthcare Analytics
Why Choose Them:
Specializing in healthcare outsourcing, Elico’s Vizag office supports hospitals, clinics, and healthcare networks by improving their revenue operations. Their deep domain knowledge gives them a competitive edge.
Notable Clients:
Primarily U.S.-based healthcare providers and insurance firms.
9. OneSource BPO
Key Services:
- Customer Support
- Market Research
- Telemarketing
Why Choose Them:
A local BPO firm with a strong foothold in client relationships and small-scale outsourcing projects. They offer personalized customer experiences and are ideal for SMEs looking for affordable options.
10. HSBC Global Services
Key Services:
- Banking Process Outsourcing
- Risk & Compliance Services
- Financial Back-office Support
Why Choose Them:
Though not traditionally seen as a BPO, HSBC’s Vizag center operates as a global business service hub, with functions that mirror top outsourcing companies. It’s well-managed, and provides great career prospects for finance and account professionals.
Conclusion: Why Vizag is a Thriving BPO Destination
Vizag is gradually turning into a major center for BPO services in India, thanks in part to its strategic coastal location, expanding IT parks like Rushikonda IT SEZ and Millennium Towers, and a sizable pool of qualified grads. Offering everything from customer service to depth domain-specific solutions, the city has a good blend of international and local outsourced companies.
Top BPO companies in Vizag are assisting both Indian and foreign companies to become more efficient, cut expenses, and remain competitive. Whether you’re an entrepreneur trying to create a career or a company looking to outsource, Vizag’s growing BPO environment provides great opportunities. With ongoing infrastructure and skill development, this coastal city is poised to glitter even more brightly on the worldwide outsourcing map.
