Looking to kickstart your career in the world of BPO? Bhubaneswar, the capital city of Odisha, is becoming a major hub for Business Process Outsourcing in Eastern India. With its growing IT infrastructure, skilled talent pool, and affordable cost of living, more and more companies are setting up their BPO operations here.
Whether you’re a fresh graduate searching for a stable job or an experienced professional planning your next career move, this city has a lot to offer. In this blog post, we’ll explore some of the top BPO companies in Bhubaneswar and why they might be the right place for you to grow your career.
Why Choose Bhubaneswar for a BPO Career?
You might be wondering, “Why Bhubaneswar?” After all, cities like Bangalore and Hyderabad are already booming with tech jobs. But here’s the thing—Bhubaneswar is quietly but steadily rising as a desirable location for BPO companies. Here’s why:
- Cost-effective city: Lower living expenses compared to metro cities.
- Access to skilled talent: Several universities and colleges providing a steady stream of graduates.
- Developing infrastructure: IT parks and SEZs (Special Economic Zones) are attracting big names in the industry.
- Government support: Odisha’s state policies encourage IT and BPO development.
This makes Bhubaneswar a win-win for both companies and employees.
Top BPO Companies in Bhubaneswar
1. Tata Consultancy Services (TCS)
We can’t talk about BPOs in India without mentioning TCS. With a massive presence across the country, TCS has established one of its major operational units in Bhubaneswar. The company offers both IT and BPO services, making it an excellent place for career growth.
Why work here?
- Strong employee training and development programs
- Global exposure with projects from around the world
- Stability and job security with a highly reputed brand
The Top TCS BPO Interview Questions and Answers article offers expert guidance to help you succeed.
2. Infosys BPM
Apart from its tech services, Infosys also has a business process management (BPM) division. And yes, Bhubaneswar is home to one of its prominent units.
Highlights include:
- Modern campus that includes training centers and recreational facilities
- Emphasis on continuous learning and career development
- Flexible work culture, remote project opportunities
Whether you’re looking to build technical skills or communication expertise, Infosys BPM offers a solid platform.
This Infosys BPM Interview Questions and Answers guide provides comprehensive information to support your preparation.
3. Cognizant Technology Solutions
Cognizant is another global IT giant with a significant BPO division. Though based in larger cities, they also have ongoing operations and hiring in Bhubaneswar.
Why consider Cognizant?
- Global clients and project exposure
- Structured growth plans and internal promotions
- Supportive work environment that values employee well-being
4. Tech Mahindra
With clients spread across more than 90 countries, Tech Mahindra is known for providing excellent customer support and back-office solutions. The Bhubaneswar branch regularly recruits freshers and experienced professionals.
- A diverse workplace culture that fosters teamwork
- Opportunities to grow into leadership positions
- Strong commitment to upskilling employees
You can check out Tech Mahindra BPO interview questions and answers to prepare for your interview and boost your chances.
5. Wipro BPO
Another big name in the industry, Wipro has a visible presence in Bhubaneswar. Their BPO arm provides customer service, finance and accounting, and HR services to clients globally.
What makes Wipro a good choice?
- Learning & development programs for skills enhancement
- Inclusive work environment with focus on innovation
- Chance to work with cutting-edge technologies
Emerging BPO Players in Bhubaneswar
Aside from the giants, Bhubaneswar is also home to several upcoming companies making waves in the BPO scene. Here are a few worth keeping on your radar:
1. AABSyS IT
AABSyS specializes in GIS, CAD, and IT outsourcing services. If you’re someone who’s tech-savvy and interested in geospatial or engineering processes, this might be the ideal spot for you.
2. Octal IT Solution
While initially focused on software development, Octal has expanded into BPO essentials like call center support and back-office operations. Their work environment is startup-friendly and dynamic—the perfect opportunity if you like wearing multiple hats at work.
3. Inflexi Technologies
This is a rising player in the tech and business support services domain. Employees often highlight the growth potential and opportunities to work across different domains, including banking, healthcare, and IT services.
What Kind of Roles Can You Expect in BPOs?
BPO companies offer more than just voice-based customer support. Here are some common roles you can find:
- Customer service executive: Handle customer queries via call, email, or chat
- Technical support associate: Help customers with software or hardware issues
- Data entry operator: Manage data and reporting for clients
- HR or finance executive: Provide outsourced support in recruitment or accounting
- Team leader/Manager: Oversee project operations and mentor teams
Whether you’re an extrovert who loves talking to people or someone who prefers back-end processes – there’s a role for everyone in the BPO world.
How to Get Started?
If you’re keen on joining a BPO in Bhubaneswar, here are a few steps to help you get started:
- Update your resume focusing on communication skills, computer literacy, and any previous experience.
- Use platforms like AmbitionBox, Naukri, or LinkedIn to search for openings in Bhubaneswar.
- Prepare for common interview questions like “Tell me about yourself” or “How would you handle a difficult customer?”
- Keep learning new skills through online platforms like Coursera or Udemy to stay ahead in the game.
Final Thoughts
Bhubaneswar might not be the first city that comes to mind when you think of a BPO career, but that’s exactly why it’s such a smart choice. Fewer crowds, more opportunities, and a work-life balance that’s rare in bigger cities.
So whether you’re just starting out or looking for a fresh opportunity, consider diving into the BPO job market in Bhubaneswar. You might just find the perfect combination of growth, stability, and satisfaction.
Are you ready to make your move? The companies are hiring – all you need to do is take that first step.
