Are you preparing for an interview at SixEleven Global Services? Whether you’re aiming for a role in customer service, sales, or back-office support, walking into the room (or logging into that video call) can feel intimidating. But don’t worry—preparing the right way can make all the difference.
One of the best steps you can take? Get familiar with the most common interview questions and how to answer them. This guide will walk you through the top SixEleven Global Services interview questions and answers to help you feel ready, confident, and prepared.
Let’s dive in!
Why Work for SixEleven Global Services?
Before jumping into the questions, let’s talk about the company for a moment.
SixEleven Global Services is a leading BPO (Business Process Outsourcing) company based in the Philippines, offering services like customer support, lead generation, telesales, chat and email support, and back-office solutions. With over 15 years in the industry and a growing workforce, the company has built a reputation for professionalism, growth, and a supportive work environment.
So, if you’re applying, you’re not just aiming for a job—you’re stepping into a potential career in a rapidly growing industry.
Common Interview Questions You May Encounter
Interviews at SixEleven Global Services typically focus on your communication skills, adaptability, and fit within the company’s culture. Here are some of the most frequently asked questions—and how to answer them.
1. Can you tell me about yourself?
This question sounds simple, but it sets the stage for the whole interview. The key here is balance—share a bit about your background, but steer it toward your professional experience.
Sample Answer:
“I’m currently working as a customer service representative and have over two years of experience in handling inbound calls, responding to emails, and troubleshooting client issues. I enjoy helping people and solving problems, which is why I’m excited about the opportunity at SixEleven Global Services. I’m passionate about going the extra mile for customers and improving customer satisfaction.”
Tip: Structure your answer using the “Present – Past – Future” format.
2. Why do you want to work for SixEleven Global Services?
Employers want to know that you’ve done your homework. Show them you understand the company and how you can contribute.
Sample Answer:
“I’ve done some research on SixEleven, and I’m impressed with how quickly the company has grown in the BPO industry. I appreciate that you provide training, promote from within, and focus on work-life balance. I believe my background in customer relations and my passion for teamwork align well with your values.”
- Mention the company’s reputation in the industry.
- Align your values with theirs.
- Demonstrate enthusiasm for the role.
3. How do you handle difficult customers?
In the world of customer service, it’s just a part of the job. A great answer will show patience, empathy, and problem-solving skills.
Sample Answer:
“I stay calm and listen to the customer without interrupting. I try to understand their concern, show empathy, and then offer solutions within my authority. If it’s something I can’t solve directly, I make sure to escalate it while keeping the customer informed. My goal is to turn frustration into satisfaction.”
Real-life Tip: Share a specific example if you can, using the STAR method (Situation, Task, Action, Result).
4. What are your strengths and weaknesses?
This classic question still comes up all the time. Be honest but strategic—choose strengths that match the role and weaknesses that won’t hurt your chances.
Sample Answer (Strength):
“One of my biggest strengths is my ability to stay calm under pressure. In my previous job, I often had to deal with high volumes of calls during peak hours, and I learned how to stay organized and focused throughout.”
Sample Answer (Weakness):
“I used to struggle with over-committing to tasks. I enjoy being helpful, but I’ve learned to manage my time better and not spread myself too thin. Now, I prioritize tasks and communicate more clearly with my team about deadlines.”
Tip: Finish your “weakness” with what you’re doing to improve it.
If you’re unsure which weaknesses are safe to mention, here’s a helpful list of weaknesses to mention in job interviews with tips on how to frame them positively.
5. How do you stay motivated in a repetitive job?
Working in a call center or back-office role can involve routines. Employers want to see that you’re self-motivated.
Sample Answer:
“I stay motivated by setting small goals for myself each day. Whether it’s having a certain number of successful calls or getting positive feedback from customers, I enjoy hitting those milestones. I also remind myself that every call is a chance to make someone’s day better.”
Key Point: Show self-discipline and a positive attitude.
6. Are you comfortable working night shifts or on weekends?
Shifts can vary widely in a BPO environment, so being flexible is often important.
Sample Answer:
“Yes, I understand that the company operates 24/7 and I’m open to working flexible hours, including nights and weekends. I’m adaptable and understand that these shifts are often necessary to provide excellent customer service across time zones.”
Pro Tip: If you have restrictions, be honest—but also express willingness to compromise or rotate shifts.
Bonus Tips: How to Stand Out as a Candidate
Want to do even better in your SixEleven Global Services interview? Here’s how to leave a stronger impression:
- Practice your English communication skills: Many roles at SixEleven require flawless spoken and written English. Try recording yourself or practicing with a friend.
- Dress professionally: Even if your interview is online, how you present yourself matters.
- Show knowledge of the industry: Stay updated on BPO trends and SixEleven’s role in the industry. As of 2024, the BPO sector in the Philippines is expected to grow by 8%, reaching over $38 billion in revenue—this is a thriving industry!
- Ask questions at the end: Show you’re interested. Ask about training programs, growth opportunities, or team culture.
Not sure what to wear? Check out this interview outfit guide for men to make the right impression from the start.
Recent Trends in the BPO Industry (2025 and Beyond)
If you really want to impress your interviewer, being aware of the latest trends in the industry will help. Here are a few current developments worth noting:
- AI and automation are changing how BPO companies operate. However, human customer service roles remain essential for complex and empathetic interactions.
- Remote work and hybrid schedules are becoming more common in call center jobs, giving employees better work-life balance.
- Soft skills like communication, problem-solving, and creativity are in higher demand than ever before—yes, even in technical roles.
Mentioning these points in your answers can help you position yourself as someone who understands the field and can grow with the company.
Wrapping It Up
Preparing for a job interview at SixEleven Global Services doesn’t have to be overwhelming. With the right mindset and a little preparation, you can walk in (or log on) with confidence.
Remember:
- Understand the company’s values and services.
- Practice your answers to common interview questions.
- Stay professional, but let your personality shine.
- Show that you’re adaptable and eager to grow.
The BPO industry in the Philippines is booming, and SixEleven Global Services is one of the companies leading the way. With roles that offer growth, flexibility, and stability, they’re a great place to build a lasting career.
So, are you ready to ace that interview?
Start practicing today, and give yourself the best shot at landing your dream job at SixEleven Global Services.
