Looking for job opportunities in the BPO sector, but not too keen on working in voice-based roles? You’re not alone. Many professionals prefer non-voice BPO jobs because they offer a quieter, more structured, and often less stressful work environment. If you’re based in Chennai or planning to move there, you’ll be happy to know that the city is home to several top-notch BPO non-voice companies offering great career opportunities.
In this blog post, we’ll walk you through some of the best non-voice BPO companies in Chennai, what makes them a good place to work, and how you can get started.
Why Choose a Non-Voice BPO Job?
Before diving into the list, let’s quickly understand what makes non-voice BPO jobs appealing:
- No Constant Phone Handling: You won’t be on calls all day. Instead, you’ll deal with emails, chats, or data processing.
- Less Stressful Environment: Since you’re not multitasking between speaking and typing, the work environment tends to be calmer.
- Opportunities to Improve Writing and Technical Skills: These roles usually focus more on written communication and process management.
- Growing Demand: With automation and digital transformation becoming the norm, back-end support roles are on the rise.
Now, let’s explore the top companies in Chennai that offer these career paths.
Best BPO Non-Voice Companies in Chennai
1. Tata Consultancy Services (TCS)
TCS has consistently ranked among the best BPO employers in India. Its Chennai office is a hub for several back-office operations, particularly in finance, HR, data entry, and technical support.
Why work here?
- Job security and structured career growth
- Excellent training programs for freshers
- Opportunity to move across departments and roles
Their non-voice roles include email support, document processing, and data management.
2. Infosys BPM
Infosys BPM, the business process management wing of Infosys, has a strong presence in Chennai. They specialize in financial services, supply chain management, data entry, and analytics.
Standout features:
- Employee-friendly policies
- Global-firm exposure while working from Chennai
- Excellent support for work-from-home models introduced post-pandemic
Non-voice professionals can grow in operations, analytics, or even project management here.
3. Cognizant Technology Solutions
Cognizant has a large delivery center in Chennai and offers a wide range of non-voice positions in healthcare, insurance, and technology domains.
Why consider Cognizant?
- High volume of hiring, especially in non-voice support
- Dynamic work environment and upskilling opportunities
- Supportive team culture and strong diversity policies
Whether you’re handling claim forms for a US-based client or doing back-end processing for their tech team, the work here is structured and rewarding.
4. WNS Global Services
WNS is a major BPO player in India with a good share of data-centric and non-voice processes running out of Chennai.
Perks of working here:
- Great learning atmosphere for freshers
- Emphasis on performance-led promotions
- Opportunities to work with international clients
They provide non-voice support in finance and accounting, healthcare, travel and logistics.
If you’re preparing for interviews here, check out our WNS interview questions and answers.
5. Sutherland Global Services
Sutherland is well-known for its chat support and technical back-office operations. Their Chennai branch is actively involved in delivering digital transformation services through non-voice channels.
Reasons to join:
- Flexible shifts and hybrid work models
- Hands-on training programs, particularly in customer service
- Work-life balance support including wellness programs
Their chat support roles are popular among both freshers and experienced professionals alike.
Want to land a role here? Here’s a detailed guide on Sutherland BPO interview questions and answer.
6. HCLTech
HCL is another tech-giant that also offers BPO services with a strong focus on finance processing, procurement, and technical documentation.
What makes HCLTech stand out?
- Robust support system for career growth
- Opportunities to transition into core IT roles
- Transparent performance reviews and internal mobility
For someone looking to transition from BPO to tech, this company provides a strong launchpad.
Recent Trends in Non-Voice BPO Sector
The BPO landscape is changing quickly, and non-voice roles are evolving with it. Here are some new trends that might interest you:
- AI and Automation: Many companies are using AI tools to assist with data processing, which allows employees to work more efficiently.
- Remote Work: Post-pandemic, a lot of non-voice roles have shifted to work-from-home models, opening up opportunities across the country.
- Upskilling Initiatives: Firms are increasingly offering in-house or partnered learning platforms like Coursera or LinkedIn Learning to encourage employee growth.
According to a 2023 report by NASSCOM, the BPO sector in India is expected to grow at a CAGR of 8%, with non-voice support services making up nearly 40% of the total BPO employment. That’s huge!
How to Get Hired by a Top Non-Voice BPO in Chennai
So, how do you land a job at one of these companies? Here are a few simple steps:
- Polish Your Resume: Highlight your typing speed, written communication skills, and attention to detail.
- Focus on Basic Computer Skills: Excel, Word, and email etiquette are essential. Certificates can help!
- Prepare for the Interview: Many companies test your writing skills, logical reasoning, and problem-solving ability during screenings.
- Use Job Portals: Sites like Naukri, LinkedIn, and Shine often list non-voice openings in real-time.
- Network: Reach out to employees on LinkedIn or visit job fairs organized in Chennai tech parks.
If you’re a fresher, don’t worry—many companies have entry-level training roles designed just for you.
Final Thoughts
Chennai is not just a cultural capital but also a buzzing professional hub, especially for the BPO non-voice industry. With digital transformation pushing businesses to strengthen their back-end and customer support systems, there has never been a better time to consider a career in this field.
Whether you’re looking for stability, growth, or just a peaceful work environment, these companies provide just the right platform. So, brush up your resume, improve your basic skills, and take the leap—your next big career move could be waiting in Chennai.
Have any experience working at a non-voice BPO? Share your thoughts in the comments—we’d love to hear from you!
