Are you searching for the best BPO non-voice companies in Bangalore in 2025? Whether you’re a job seeker hoping to find your next opportunity or a business looking for outsourcing solutions, Bangalore has plenty to offer. Known as India’s Silicon Valley, the city is home to numerous non-voice BPO firms that specialize in data entry, content moderation, email support, back-office operations, and more.
In this blog, we’ll explore top players, what services they offer, why Bangalore is such a hub for this industry, and what trends you should watch out for in 2025.
Why Choose a Non-Voice BPO Company?
Before diving into the list, let’s understand what non-voice BPO really means.
Non-voice BPO refers to back-end business process outsourcing that doesn’t directly involve speaking with customers. Instead, it includes tasks like:
- Data processing and data entry
- Email and chat support
- Market research and analysis
- Content moderation
- Finance and accounting services
- HR and payroll management
These services help companies run smoother and faster without expanding their internal manpower.
Why Bangalore is a Hotspot for BPO Non-Voice Operations
Bangalore isn’t just the tech capital of India. It has evolved into a breeding ground for top-tier BPO operations, both voice and non-voice. Here’s what makes it so ideal:
- Vast Talent Pool: Every year, thousands of graduates enter the workforce in Bangalore with strong communication and analytical skills.
- Infrastructure: With robust IT infrastructure and connectivity, companies find it easier to scale operations here.
- Multinational Presence: The city hosts major global firms, encouraging a professional, English-speaking workforce.
- Government Support: State initiatives like Karnataka’s IT policy support BPO expansion.
Now that we know why Bangalore is booming, let’s look at the top players in 2025.
Top BPO Non-Voice Companies in Bangalore for 2025
Let’s explore some of the most reliable and successful non-voice BPO companies in Bangalore right now.
1. Accenture
Accenture is a global powerhouse and one of the pioneers in the outsourcing world. While it’s known for its consulting and IT services, Accenture also runs high-quality non-voice BPO operations in Bangalore.
Key services: Data entry, finance operations, procurement, HR outsourcing, and email-based customer support.
Why choose them? They combine the power of AI and automation with skilled professionals for modern solutions.
2. Infosys BPM
Headquartered in Bangalore, Infosys BPM (Business Process Management) is the BPO arm of Infosys. It handles complex back-office services at a global scale.
Key services: Finance and accounting, procurement, legal and compliance, and digital customer experience.
Recent update: Infosys BPM has recently expanded its AI-based automation capabilities, making tasks faster and more accurate.
3. Wipro BPO
Another home-grown giant, Wipro offers a wide variety of non-voice BPO services. The company has consistently ranked high for both employee satisfaction and client retention.
Key services: Data management, research and analytics, finance operations, and email/chat customer support.
Interesting fact: The company has been investing heavily in GenAI (next-gen artificial intelligence) capabilities to modernize its back-end processes.
4. Genpact
Originating as part of General Electric, Genpact is now a global leader in process transformation. In Bangalore, they run specialized non-voice BPO centers for international clients.
Key services: Data processing, supply chain management, RPA-enabled finance services, and content moderation.
2025 highlight: Genpact recently introduced AI-assisted quality control systems in document processing tasks, reducing error rates by up to 30%.
5. Concentrix
Concentrix is well-known for customer engagement services, but it also offers deep expertise in non-voice processes.
Key services: Email communication, billing and support services, digital operations, and fraud prevention.
Why it’s popular: They provide flexible, remote-friendly job options which are great for work-life balance.
Get interview-ready with our Concentrix interview questions and answers.
6. Tech Mahindra BPS
Tech Mahindra’s BPS (Business Process Services) arm supports clients with IT-enabled and back-end services. With centers across Bangalore, they offer cost-effective and scalable solutions.
Key services: Non-voice customer support, digital content review, and industry-specific back-office processing.
Emerging trend: Their “Digital First BPS” approach integrates cloud, automation, and analytics into standard BPO functions.
Thinking of applying? Prepare better with our Tech Mahindra BPO interview questions and answers.
7. Firstsource Solutions
Known for its agility and personalized service, Firstsource offers a strong suite of non-voice BPO services.
Key services: Healthcare claims processing, HR operations, email/chat tech support, and document verification.
Firstsource is especially recommended for startups and mid-sized businesses aiming for high-efficiency at lower operational costs.
8. Hinduja Global Solutions (HGS)
A part of the Hinduja Group, HGS combines technology with human intelligence to manage customer relationships and back-end functions.
Key services: Email and chat services, technical support, and document processing using automation tools.
2025 update: HGS launched a platform to streamline and monitor back-office functions in real-time using AI dashboards.
9. Aegis (now part of Startek)
Aegis has now merged with Startek, boosting their presence in Bangalore. They specialize in combining customer experience with tech support.
Key services: Non-voice tech help, social media support, and digital service desk operations.
Standout feature: Multilingual support makes them ideal for businesses with global customer bases.
Emerging Companies in 2025 Worth Watching
While the big players dominate the scene, a few emerging non-voice BPO firms are making waves in Bangalore this year.
- Flatworld Solutions: Offers services like data conversion, research, and virtual assistant services. A growing name in remote outsourcing.
- Invensis: With a global footprint, Invensis focuses on accuracy in data operations, making them popular among healthcare and finance companies.
- Outsource2india: Offers scalable non-voice solutions tailored to small businesses and startups. Their flexible pricing model is a big draw.
Trends to Watch in the BPO Non-Voice Sector
As 2024 unfolds, several new trends are shaping the non-voice BPO landscape in Bangalore:
- AI and Automation: More companies are investing in tools that automate repetitive tasks, boosting efficiency and lowering costs.
- Remote Work Culture: Hybrid and full-remote roles are becoming common, giving employees more flexibility and access to better talent.
- Focus on Cybersecurity: With sensitive data at play, companies are tightening digital security measures.
- Upskilling: Non-voice employees are now being trained in new-age tools like RPA (Robotic Process Automation), Power BI, and data visualization.
Final Thoughts
If you’re looking to work with or work in a top BPO non-voice company in Bangalore, 2025 presents better opportunities than ever. With world-class infrastructure, a skilled talent pool, and rapid adoption of new technologies, Bangalore remains at the forefront of global business process management.
Whether you’re starting your career, switching jobs, or outsourcing your company’s back-end operations, there’s no shortage of reliable partners in this vibrant city.
Remember — success in this field often depends on continuous learning. So, keep an eye on rising tech trends and never stop skilling up.
Ready to make your move?
Have questions about which company might be the best fit for your needs? Thinking of applying to one of these firms? Share your thoughts in the comments below — we’d love to hear from you!
And if you found this guide helpful, don’t forget to bookmark or share it with others. Good luck on your BPO journey in Bangalore!
