In the ever-evolving landscape of customer service, Pune has emerged as a thriving hub for call centers, boasting a strategic location and a highly skilled workforce. It makes Chennai one of the best cities for jobs. Several call center companies in Pune have made significant strides in the industry. In this article, we will explore the top 10 call center companies in Pune in 2024 based on their employee count. We will provide insights into their services, achievements, and their contribution to the customer service sector.
Infosys BPM:
- Employee Count: 12,000+
Infosys BPM, the business process management arm of Infosys, takes the crown as Pune’s largest call center company in terms of employee count, with over 12,000 dedicated professionals. They specialize in delivering innovative customer service solutions across a diverse range of sectors, including retail, healthcare, and finance. Infosys BPM’s commitment to excellence is evident in its comprehensive end-to-end services. Infosys is also known for giving the highest paying jobs in India.
Wipro BPO
- Employee Count: 10,000+
Wipro BPO, another industry giant in Pune, boasts a formidable workforce of over 10,000 employees. Renowned for its excellence in business process outsourcing, Wipro BPO offers a wide array of services, including customer support, technical assistance, and back-office operations. Their state-of-the-art infrastructure and highly skilled workforce contribute to their reputation as a top call center company in Pune.
Tata Consultancy Services (TCS)
- Employee Count: 8,000+
TCS, a global IT services and consulting powerhouse, operates a sizable call center in Pune with more than 8,000 employees. TCS stands as one of India’s premier IT services companies and has a significant presence in Pune. Their call center services span various industries, including IT, telecommunications, and finance. TCS’s unwavering commitment to client satisfaction and continuous improvement sets them apart in the industry.
Accenture
- Employee Count: 7,500+
Accenture’s Pune-based call center is a juggernaut with over 7,500 employees. As a global leader in consulting, technology, and outsourcing services, Accenture maintains a substantial presence in Pune. In 2024, their Pune call center will house a large workforce dedicated to delivering top-notch customer service solutions. They specialize in various sectors, including technology, healthcare, and finance, and are known for their commitment to innovation and excellence.
IBM India
- Employee Count: 6,000+
IBM India is a significant player in Pune’s call center industry, employing more than 6,000 professionals. Operating with a global mindset, IBM India caters to its clientele with cutting-edge call center services. Their commitment to harnessing advanced technologies, such as artificial intelligence and data analytics, sets them apart. IBM India excels in providing multi-channel support, ensuring a seamless customer experience.
Capgemini
- Employee Count: 5,500+
Capgemini’s Pune center boasts a workforce of over 5,500 employees. As a multinational corporation providing consulting, technology, and outsourcing services, Capgemini has a substantial presence in Pune. They offer a wide range of customer support and back-office services. Capgemini’s commitment to sustainability and social responsibility adds to its appeal in the industry.
Cognizant
- Employee Count: 5,000+
Cognizant has a significant presence in Pune, with over 5,000 professionals. This multinational corporation specializes in IT services and consulting. Their Pune call center focuses on delivering high-quality customer support across various sectors. Cognizant’s emphasis on digital transformation and innovation keeps them at the forefront of the industry.
Concentrix
- Employee Count: 4,500+
Concentrix, a global player, boasts more than 4,500 employees in its Pune call center. It is a global business services company with a growing presence in Pune. Their call center services span diverse industries, including retail, healthcare, and technology. Concentrix is known for its client-centric approach and dedication to creating positive customer interactions.
Genpact
- Employee Count: 4,000+
Genpact, a global leader in business process management and outsourcing, operates in Pune with over 4,000 employees. They provide comprehensive solutions in customer support, finance, and analytics, contributing significantly to Pune’s thriving call center industry in 2024.
Tech Mahindra
- Employee Count: 3,500+
Tech Mahindra rounds out our list with a workforce of over 3,500 professionals. It is a leading provider of IT services and business process outsourcing and maintains a substantial presence in Pune. They offer comprehensive customer support solutions with a focus on telecommunications, healthcare, and finance. Tech Mahindra’s dedication to fostering a culture of customer-centricity sets them apart.
Why Choose Pune for Call Center?
Pune has emerged as a prominent call center hub due to several key factors:
- Skilled Workforce: Pune boasts a pool of highly educated and skilled professionals, making it a magnet for companies seeking top talent.
- Cost-Effective: Compared to cities like Mumbai and Delhi, Pune offers a lower cost of living and business operations, making it an economically attractive location for call center companies.
- Proximity to Mumbai: Pune’s proximity to Mumbai, one of India’s major business and financial centers, provides access to a vast market and excellent connectivity.
- Infrastructure: Pune offers excellent infrastructure, including modern office spaces and reliable internet connectivity, essential for call center operations.
- Business-Friendly Environment: The Pune government has taken proactive steps to create a business-friendly environment, offering incentives and support for companies setting up operations in the city.
Conclusion
In 2024, Pune will stand as a significant player in the call center industry, with several top-notch call centers operating in the city. These call centers, including Accenture, Wipro BPO, TCS, Infosys BPM, IBM India, Capgemini, Cognizant, Concentrix, Genpact, and Tech Mahindra, have solidified their positions as leaders in the customer service sector, offering a wide array of services to clients worldwide. Their unwavering dedication to excellence, innovation, and client satisfaction has placed them at the forefront of the industry, making Pune a thriving hub for call center services. Whether you’re a business seeking exceptional customer support or an individual looking to kickstart a rewarding career, Pune’s top call centers offer a wealth of opportunities and services to explore. Suppose you’re interested in how to get a BPO job. In that case, Pune is the perfect place to start your search with its numerous call centers and diverse opportunities.
