Gurgaon, also known as Gurugram has become a center, for information technology (IT) and business process outsourcing (BPO) services in India. This thriving city has gained recognition for hosting some of the most influential and prestigious BPO companies globally. Let’s explore further into the realm of BPO companies in Gurgaon and discover the 10 powerhouses that are making a mark in 2025.
Leading the Way: 10 BPO Companies in Gurgaon for 2025
In the evolving landscape of BPO services, Gurgaon has solidified its position as a hub of innovation and excellence. Here, we present to you the 10 BPO companies that are shaping the industry in Gurgaon this year.
1. Genpact
Taking center stage in the Gurgaon BPO scene is Genpact, a professional services firm headquartered in this city. With a workforce exceeding 100,000 employees Genpact excels, in business process outsourcing, cutting-edge consulting and digital transformation services. This industry leader continues to push boundaries and establish benchmarks.
2. Tata Consultancy Services (TCS)
Tata Consultancy Services, a Mumbai-based conglomerate, boasts a staggering global workforce of over 500,000 employees. Within Gurgaon, TCS has solidified its presence with a workforce of more than 20,000 professionals. Renowned for its diverse IT services and consulting expertise, TCS remains a key player in the region.
3. Accenture
Accenture, a prominent American multinational, has its global headquarters in Dublin, Ireland, and a worldwide employee count exceeding 500,000. Gurgaon is no exception to its influence, with over 10,000 dedicated employees contributing to its success. Accenture specializes in management consulting, technology consulting, and extensive outsourcing services.
4. Infosys BPM
Gurgaon takes pride in hosting Infosys BPM, a subsidiary of the renowned Infosys brand. With its headquarters right here in the city, Infosys BPM maintains a workforce of more than 40,000 employees across the globe. The company excels in providing a wide spectrum of BPO services, including top-tier customer service, technical support, and streamlined back-office operations.
5. Wipro
Wipro, an Indian multinational with its headquarters in Bengaluru, boasts a remarkable workforce of 200,000 professionals worldwide. Gurgaon serves as a significant hub for Wipro, employing over 15,000 skilled individuals. Wipro’s expertise spans information technology, consulting, and business process services.
6. IBM
IBM, a colossal American multinational in the IT sector, calls Armonk, New York, its home. With a global workforce of over 350,000 employees, IBM has firmly established its presence in Gurgaon, employing more than 5,000 talented professionals. Their cutting-edge IT solutions continue to drive innovation in the region.
7. Firstsource Solutions
Chennai-based Firstsource Solutions, with a global workforce exceeding 70,000, has made its mark as an Indian multinational specializing in information technology and business process management. Gurgaon is a vital center for Firstsource Solutions, with over 10,000 professionals dedicated to delivering excellence.
8. Concentrix
Concentrix specializes in customer engagement services, offering solutions such as technical support, sales, back-office processing, and more. The company is recognized for its focus on delivering personalized customer experiences and leveraging cutting-edge technology to meet client needs. Concentrix has a strong presence in Gurgaon, employing thousands of professionals.
9. Teleperformance
Teleperformance is a global leader in customer experience management, providing services like customer service, technical support, social media management, and analytics. Known for its high-quality service delivery, the company serves clients across industries such as telecom, banking, and e-commerce. Teleperformance’s Gurgaon operations play a crucial role in its global network.
10. EXL Service
EXL Service excels in analytics, operations management, and technology. The company provides data-driven solutions to clients in industries such as healthcare, insurance, and banking. EXL’s Gurgaon office is a key part of its global operations, offering innovative solutions that enhance efficiency and decision-making for its clients.
Why Gurgaon is a BPO Hub
Gurgaon’s rise as a BPO hub can be attributed to several factors:
- Strategic Location: Proximity to the national capital, Delhi, and excellent connectivity via road, metro, and air.
- Infrastructure: World-class office spaces and technology parks.
- Talent Pool: Access to a large pool of skilled professionals, including graduates and multilingual experts.
- Government Support: Policies and incentives that promote business growth and investment.
Conclusion
Gurgaon’s BPO industry continues to thrive, offering diverse services to clients worldwide. Companies like Genpact, TCS, Concentrix, Teleperformance, EXL Service, Accenture, etc. have established themselves as leaders in this sector, contributing significantly to the city’s reputation as a global outsourcing destination. By highlighting these best BPO companies in Gurgaon, this overview showcases the remarkable contributions of these industry leaders in 2025.
Whether you are a business looking for reliable outsourcing partners or a professional seeking career opportunities, Gurgaon’s BPO sector has much to offer. Additionally, for those seeking jobs in the BPO sector, Jobify India can serve as a valuable resource and helping hand in your journey.
