Gurgaon, also called Gurugram, has become a center for information technology (IT) and business process outsourcing (BPO) in India. This thriving city has gained recognition for hosting some of the most influential and prestigious BPO companies globally. Let’s take a closer look at BPO companies in Gurgaon. We will discover the 10 top companies making an impact in 2025.
Leading the Way: 10 BPO Companies in Gurgaon for 2025
In the evolving landscape of BPO services, Gurgaon has solidified its position as a hub of innovation and excellence. Here, we present to you the 10 BPO companies shaping Gurgaon’s industry this year.
1. Genpact
Taking center stage in the Gurgaon BPO scene is Genpact, a professional services firm headquartered in this city. With a workforce exceeding 100,000 employees Genpact excels, in business process outsourcing, cutting-edge consulting and digital transformation services. This industry leader continues to push boundaries and establish benchmarks.
2. Tata Consultancy Services (TCS)
Tata Consultancy Services, a Mumbai-based conglomerate, boasts a staggering global workforce of over 500,000 employees. Within Gurgaon, TCS has solidified its presence with a workforce of more than 20,000 professionals. Renowned for its diverse IT services and consulting expertise, TCS remains a key player in the region.
3. Accenture
Accenture, a prominent American multinational, has its global headquarters in Dublin, Ireland, and a worldwide employee count exceeding 500,000. Gurgaon is no exception to its influence, with over 10,000 dedicated employees contributing to its success. Accenture specializes in management consulting, technology consulting, and extensive outsourcing services.
4. Infosys BPM
Gurgaon takes pride in hosting Infosys BPM, a subsidiary of the renowned Infosys brand. With its headquarters right here in the city, Infosys BPM maintains a workforce of more than 40,000 employees across the globe. The company is great at offering many BPO services. These include excellent customer service, technical support, and efficient back-office operations.
5. Wipro
Wipro, an Indian multinational with its headquarters in Bengaluru, boasts a remarkable workforce of 200,000 professionals worldwide. Gurgaon serves as a significant hub for Wipro, employing over 15,000 skilled individuals. Wipro’s expertise spans information technology, consulting, and business process services.
6. IBM
IBM, a colossal American multinational in the IT sector, calls Armonk, New York, its home. IBM has a global workforce of over 350,000 employees. In Gurgaon, they have more than 5,000 skilled professionals. Their cutting-edge IT solutions continue to drive innovation in the region.
7. Firstsource Solutions
Firstsource Solutions is based in Chennai. It has over 70,000 workers around the world. The company is an Indian multinational. It focuses on information technology and business process management. Gurgaon is a vital center for Firstsource Solutions, with over 10,000 professionals dedicated to delivering excellence.
8. Concentrix
Concentrix specializes in customer engagement services, offering solutions such as technical support, sales, back-office processing, and more. The company is known for providing personalized customer experiences. It uses the latest technology to meet client needs. Concentrix has a strong presence in Gurgaon, employing thousands of professionals.
9. Teleperformance
Teleperformance is a global leader in customer experience management, providing services like customer service, technical support, social media management, and analytics. The company is known for its high-quality service. It serves clients in many industries, including telecom, banking, and e-commerce. Teleperformance’s Gurgaon operations play a crucial role in its global network.
10. EXL Service
EXL Service excels in analytics, operations management, and technology. The company provides data-driven solutions to clients in industries such as healthcare, insurance, and banking. EXL’s office in Gurgaon is an important part of its global work. It provides new solutions that improve efficiency and help clients make better decisions.
Why Gurgaon is a BPO Hub
Gurgaon’s rise as a BPO hub can be attributed to several factors:
- Strategic Location: Proximity to the national capital, Delhi, and excellent connectivity via road, metro, and air.
- Infrastructure: World-class office spaces and technology parks.
- Talent Pool: Access to a large pool of skilled professionals, including graduates and multilingual experts.
- Government Support: Policies and incentives that promote business growth and investment.
Conclusion
Gurgaon’s BPO industry continues to thrive, offering diverse services to clients worldwide. Companies like Genpact, TCS, Concentrix, Teleperformance, EXL Service, and Accenture are leaders in this field. They help make the city a well-known place for outsourcing. This overview highlights the best BPO companies in Gurgaon. It shows the great contributions of these industry leaders in 2025.
You can find reliable outsourcing partners in Gurgaon if you are a business. If you are a professional, there are many job opportunities available in Gurgaon’s BPO sector. If you are looking for jobs in the BPO sector, Jobify India can be a helpful resource for you.
