Job Description

Startek is hiring Customer Support Executives to handle customer interactions for leading national and international brands. This role is ideal for candidates who enjoy helping people, have good communication skills, and are looking to build a long-term career in the BPO and customer service industry.

As a Customer Support Executive, you will be responsible for answering customer queries, resolving concerns, and ensuring a positive customer experience through calls, chats, or emails.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice, chat, or email

• Understand customer issues and provide accurate, timely resolutions

• Maintain professionalism and empathy during all customer interactions

• Update customer information and interaction details in CRM systems

• Follow company processes, scripts, and quality standards

• Meet performance metrics related to quality, productivity, and customer satisfaction

• Escalate complex issues to the appropriate internal teams when required

• Work collaboratively with team members and supervisors

Candidate Requirements

• Minimum 12th pass / Any graduate (eligibility depends on the process)

• Good verbal and written communication skills in English and Hindi

• Ability to handle customers calmly and professionally

• Basic computer knowledge and typing skills

• Willingness to work in rotational shifts, including night shifts

• Comfortable working in a fast-paced BPO environment

• Freshers are welcome; prior customer service or BPO experience is a plus

Salary & Benefits

• Salary: ₹11,000 – ₹25,000 per month (depending on role, location, and experience)

• Performance-based incentives and bonuses

• Paid training provided

• Provident Fund (PF), ESI, and other statutory benefits (for eligible roles)

• Career growth and internal promotion opportunities

Work Schedule

• Rotational shifts (24×7 operations)

• 6 working days with rotational weekly offs

Why Join Startek?

• Work with a globally recognized BPO organization

• Structured training and skill development programs

• Supportive work culture and growth-oriented environment

• Opportunities to work on domestic and international processes

How to Apply

Interested candidates can apply through Jobify India or submit their updated resume as per the application instructions.